Track account, subscription, connection, billing, and refund issues through the user dashboard. Include the necessary details when submitting a ticket to reduce back-and-forth.
Tickets preserve the issue description and follow-up replies, making them suitable for ongoing troubleshooting or subscription-status checks.
Best for account access, plan activation, traffic resets, client connections, route selection, billing checks, and refund requests. After signing in, view the status and add information on the same page.
Estimated response: Tickets are handled in queue order. Check the user dashboard for current progress; no fixed response time is promised.
Open the ticket centerBest for detailed issue descriptions, collaboration that requires organized context, or cases requiring complete troubleshooting records.
The current service facts do not include a public email address. To avoid sending information to an unofficial address, please use a user dashboard ticket first.
Estimated response: Once a public address is configured, follow the information shown on this page and the email correspondence.
Best for brief confirmation of service access points, public-page information, or general usage guidance. For orders, account status, or refund records, tickets make ongoing follow-up easier.
The current service facts do not include a public Telegram contact. Do not determine official contact channels from information outside this page.
Estimated response: Once public contact details are configured, actual replies in the relevant conversation will apply.
Include reproducible details in your description, but do not submit a password or the complete subscription URL.
RvVPN provides cross-border network acceleration across 110+ countries and 210+ routes, with support for Windows / macOS / iOS / Android / Linux and no limit on simultaneous devices.